APPLICATIONS FOR EMERGENCY RENTAL ASSISTANCE WILL BE ACCEPTED BEGINNING JUNE 1, 2021.
For assistance in applying for ERAP please contact Cindy Marcello, Housing Specialist, Independent Living of the Genesee Region cmarcello@wnyil.org  585-815-8501 ext. 424
Social Services


The Department of Social Services provides a wide variety of human services and financial assistance to assist families and individuals to achieve self-sufficiency and strengthen family life. May is Foster Care Month. We are always in need of foster parents. For more information:

The Department employs approximately 70 individuals assigned to the following divisions:

Temporary Assistance: Determines eligibility and administers financial assistance such as Public Assistance, Medicaid, Supplemental Nutrition Assistance Program (SNAP), Emergency Assistance, HEAP and burials. This Unit places heavy emphasis on identifying fraudulent applications both prior to and during case opening. It also assigns activities to clients that will assist them in locating employment to end or decrease their need for assistance.

Child & Family Services: Provides casework services in the fields of Child Protection, Adult Protection, Foster Care, Preventive Services, Adoption, and Domestic Violence. Caseworkers assist families in dealing with complex human problems that impair or prevent their families from achieving or maintaining independence.

Domestic Violence: Orleans County Department of Social Services Domestic Violence Program provides non-residential services to victims of Domestic Violence. Services include: safety planning, basic counseling, case management, hospital accompaniment, DV awareness/education, access to Spanish translation, temporary assistance waivers/housing assistance, transportation, and referrals for immigrant/immigration services, safe dwelling/shelter, legal assistance and other relevant supportive services. We also provide court advocacy including help with preparation and filing of Family Court documents such as orders of protection and custody, and will accompany victims to court upon request. After hours hotline 585-589-5527 – Orleans County Sheriff’s Dispatch

Child Support and Enforcement Unit: Assists custodial parent in proving paternity, filing support petitions in Family Court, and collecting Court Ordered Support obligations. The work utilizes a variety of databases, mailings and employer contacts to investigate the location of absent parents who are not currently paying on support orders.


Kinship care refers to grandparents, other relatives, and even family friends who are caring for children. Most kinship caregivers are not foster parents and privately provide full time care for children. For all kinship families in New York State, the Kinship Navigator provides information, referrals, and assistance via its website and toll free telephone line. The Kinship Navigator provides information on a wide range of kinship topics, including:

  • National, State and Local Resources and Services for Kinship Families
  • Federal and State Laws about Kinship Care
  • Financial Assistance Grants for Kinship Families

Contact Information:

Kinship Navigator – Call Toll Free – 1-877-454-6463 or Click here for their website.
School District Transportation Contact for Foster Care Placements

Jeannine Larkin 585-589-3149

Hotline Phone Numbers:

Child Protective Services Hotline: 1-800-342-3720
Welfare Fraud Hotline: 589-7177
Tom Kuryla, Commissioner
14016 Route 31 West
Albion, New York 14411
Phone: (585) 589-7000
Fax: (585) 589-7479
EmailRachel.Mulholland@orleanscountyny.gov